We process orders within 24 - 48 hours.
Please note: Delivery times are from the day your order ships, not always the day your order is placed.
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is in on the way. Please check your filters and make sure to add: @trunkcollective.com.
We want you to love your items! We gladly accept returns within 30 days of the date the order was placed. Please see below for restrictions regarding body care products.
Email us at email@example.com and someone will get back to you shortly.
All items must be unworn and in their original condition.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase. Questions about size, fit or materials? Email us at firstname.lastname@example.org.
BODY & OIL PRODUCTS
Due to the intimate nature of body and oil products, all body products are final sale. We will offer a replacement or a store credit in certain circumstances. Please send us an email with any concerns or questions.
REPAIRS AND DEFECTIVE ITEMS
We assess repairs and defective items on a case by case basis. Please email email@example.com with the following information:
1) Order Number
2) Email Address used during order
3) Item Name
4) Photo of damaged Item
Please note we are not able to repair or replace defective items after 60 days from the date of purchase.
RETURNING A GIFT?
If you are returning a gift, please email our team at firstname.lastname@example.org with the following information:
1) Original purchasers name or email address
2) Order number (if available)
3) Name of Returned Item
4) Your Contact information
Items cannot be cancelled once the order is placed. However, you can always return an item if you are not happy with it.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered, we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
PRICE MATCH POLICY
We are happy to make price corrections! We are committed to matching our designers' suggested retail prices and the prices listed on other online retail sites. If you found a price discrepancy on our site, please email email@example.com with a link to the same product listed elsewhere. To be eligible, the price match must be on an in-stock merchandise of identical style, size, and color.